Troubleshooting

If Xero was busy or unavailable, Roux Roster tries again by itself. Anyone still not saved is listed in Not saved to Xero, with a reason. Push again with only those people ticked.

Tap your name. The kiosk checks your current status before it shows your buttons. The staff list also refreshes every 30 seconds, and reloading the kiosk page refreshes it straight away.

Your password signs you in to Roux Roster. Your PIN is only for the kiosk. Reset a forgotten password from the sign-in page. A locked PIN is cleared when an Admin resets it or when you set a new PIN in My Roster.

Check the date range, venue and status filters first. A shift only counts once it has a clock out, an auto-closed shift stops at the rostered finish, and a missed clock needs adding by hand.

Xero has stopped accepting Roux Roster's connection to your Xero organisation. An Admin clicks Allow in Settings › Integrations and approves access in Xero. Your matches and mappings are kept. Don't click Disconnect.

Staff can keep clocking. Each clock is saved on the tablet and sent when the connection comes back, or when you tap Send now. Clocks older than 48 hours can't be sent and need adding by hand.

The kiosk lists active staff whose home site is that venue, who can work at that venue, or who have a shift there today. Check the kiosk's venue, then check the person's profile in People.

Check the email address on their profile and their junk folder. Then click Resend invite on People. An invite link lasts 24 hours and works once.