A staff member didn't get their invite
- Admin
- Venue Lead
- Staff
Short answer
Check the email address on their profile and their junk folder. Then click Resend invite on People. An invite link lasts 24 hours and works once.
Check the basics
- Check the email address. Open People, select the person and check their email. If it's wrong, fix it, then resend the invite. If there's no email, add one first.
- Check junk or spam. The invite comes from Roux Roster, roster@rouxdashboard.com, and is called You're invited to Roux Roster.
- Check the date. An invite link lasts 24 hours and works once.
The message Invite sent to an email address means Roux Roster accepted the invite. It doesn't prove the email arrived, so check the points above.
Resend the invite
- In the Dashboard, open People.
- Find the person. Their status shows Invited.
- Click Resend invite.
See Resend an invite.
If they're already active
Resend invite only shows for people who haven't finished setting up. If the person is already active but can't sign in, an Admin can click Send login link on their profile, or they can reset their own password from the sign-in page. See Can't sign in, or your PIN isn't working.
If it still doesn't arrive
Send us a message with the person's name and email address, and when you sent the invite.
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