Can't sign in, or your PIN isn't working
- Staff
- Admin
Short answer
Your password signs you in to Roux Roster. Your PIN is only for the kiosk. Reset a forgotten password from the sign-in page. A locked PIN is cleared when an Admin resets it or when you set a new PIN in My Roster.
Your PIN and your password are different
- Your password signs you in to Roux Roster and My Roster, with your email.
- Your PIN is only for clocking at the kiosk. It doesn't sign you in anywhere.
Forgot your password
- On the sign-in page, tap Forgot password?
- Enter your email and tap Send reset link.
- Open the email called Set your Roux Roster password and tap Set password.
- Choose a new password. It must be at least 10 characters.
Your old password keeps working until you save a new one. For more, see Forgot your password?.
The link has expired
If a page says This link has expired:
- For a password reset, tap Request a new reset link and try again.
- For an invite, ask your manager to send it again. See A staff member didn't get their invite.
It says your access has ended
Your access to this business has ended. Ask your manager if this is a mistake. means the person was deactivated.
The kiosk says Wrong PIN or Too many attempts
- Wrong PIN. Try again means the PIN didn't match. Enter it again carefully.
- Too many attempts. Ask a manager. means the PIN is locked after 5 wrong tries. It doesn't unlock by itself.
To unlock it, do one of these:
- Set a new PIN yourself in My Roster: tap Account › Kiosk PIN, enter the new PIN twice and tap Change PIN. You don't need your old PIN.
- Ask an Admin to click Reset PIN on your profile in People. Then tap your name on the kiosk and choose a new PIN.
See Set or reset your kiosk PIN.
The kiosk asks for a manager
If the kiosk shows Kiosk needs re-setup, its sign-in has expired. An Admin or Venue Lead taps Manager sign-in and signs in again. See If the kiosk asks for a manager.
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Still stuck?
Email us at support@example.com. Tell us your venue, your role and what happened.
The kiosk shows the wrong clock status
Tap your name. The kiosk checks your current status before it shows your buttons. The staff list also refreshes every 30 seconds, and reloading the kiosk page refreshes it straight away.
Hours are missing from a timesheet
Check the date range, venue and status filters first. A shift only counts once it has a clock out, an auto-closed shift stops at the rostered finish, and a missed clock needs adding by hand.