Someone isn't on the kiosk list
- Admin
- Venue Lead
Short answer
The kiosk lists active staff whose home site is that venue, who can work at that venue, or who have a shift there today. Check the kiosk's venue, then check the person's profile in People.
Who shows on the kiosk
The kiosk lists active staff who:
- have that venue as their Home site, or
- have that venue under Can work at, or
- have a shift at that venue today.
A person doesn't need a PIN to be on the list. If a search finds nobody, the kiosk shows No one found.
Check the kiosk's venue
The venue name is at the top of the kiosk. If it's the wrong one, tap Change venue on the staff list and pick the right venue. Change venue only shows when you can choose from more than one venue. See Change the venue or sign out.
Check the person's profile
- In the Dashboard, open People and select the person.
- If they were deactivated, click Activate under Danger zone at the bottom of their profile.
- Under Home site, pick the venue where they clock in, or under Can work at, click Add a venue.
The kiosk refreshes its list every 30 seconds. To see the change straight away, reload the kiosk page.
If they were only rostered today
Someone who is on the list only because of today's shift can clock in. To set a PIN at that kiosk, they need that venue as their Home site or under Can work at.
New staff
New staff show once they have been added in People. See Add and invite staff.
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Still stuck?
Email us at support@example.com. Tell us your venue, your role and what happened.
The kiosk says You are offline
Staff can keep clocking. Each clock is saved on the tablet and sent when the connection comes back, or when you tap Send now. Clocks older than 48 hours can't be sent and need adding by hand.
A staff member didn't get their invite
Check the email address on their profile and their junk folder. Then click Resend invite on People. An invite link lasts 24 hours and works once.