Push to Xero didn't send everyone

What you seeCopy Anchor Link

• The message after the push says how many people were not saved.
• A Not saved to Xero box shows at the top of Timesheets. It has one line for each person: their name and the reason.
• The box stays until you click Close or push again. It also goes if you leave the page, so note the names first.

People under Held, not included in the push window, or listed after Skipped or Left out in the message, are different. They need a fix before they can go. See If someone is held or not saved.

Why it happensCopy Anchor Link

Xero limits how many requests it accepts each minute and each day, and it is sometimes unavailable for a short time. When that happens, Roux Roster waits and tries again by itself. If Xero still won't take someone, Roux Roster lists them so nobody is missed without you knowing.

Any other reason is Xero's own message about that person. Fix what it says, then push again.

Push again for the people not savedCopy Anchor Link

1. On Timesheets, click Push to Xero.
2. Pick the same payroll file and pay period as before.
3. In the list of people, tick only the people from Not saved to Xero. Untick everyone else.
4. Click Push to Xero.
5. Check the message. If no Not saved to Xero box comes back, everyone was saved.

If it keeps happeningCopy Anchor Link

• Push fewer people at a time. A smaller push finishes sooner and makes fewer requests to Xero.
• If the reason is about the Xero connection, see Xero says it needs reconnecting.
• If it still fails, send us a message with the pay period and the reasons you see.