Hours are missing from a timesheet
- Admin
- Venue Lead
Short answer
Check the date range, venue and status filters first. A shift only counts once it has a clock out, an auto-closed shift stops at the rostered finish, and a missed clock needs adding by hand.
Check the dates and filters
Timesheets opens on this week, and the filters narrow what you see.
- Check the dates. Click the date to pick Day, This week, Last week, Last 30 days or Custom.
- Check Status. Pending or Approved hides the other shifts. Pick All to see everything.
- Clear Search staff, and check the venue and department filters.
If you see No entries in this range, nothing matches the dates and filters. Widen the dates or change the venue.
Check the venue and the day
- A shift shows under the venue where the person clocked, not their usual venue.
- A shift that runs past midnight shows on the day it started.
- Venue Leads only see the venues they are assigned to. An Admin sees every venue.
The shift is still open
The Hours total only counts shifts with a clock out. A person still clocked in shows On shift. End the shift from the On shift page, or fix the clock out on Timesheets. See Forgot to clock in or out?.
The shift was auto-closed
If nobody clocks out, Roux Roster closes the shift by itself and marks it Auto-closed · check:
- For a rostered shift, the clock out is the rostered finish time. Hours worked after that aren't counted until you fix the time.
- For an unrostered shift, it closes 12 hours after the clock in.
Check the real finish time and edit it. See Edit clock in and clock out times.
Nobody clocked
A rostered shift with no clock shows as No-show. If the person did work, add the shift. See Add a shift someone forgot to clock.
The week didn't load
Could not load the full week means some entries didn't load, so nothing is shown rather than part of a week. Click Retry.
Hours missing in Xero
Only approved shifts with a clock out are sent to Xero. Approve the hours first, then push. See Review and approve timesheets and Push to Xero didn't send everyone.
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Can't sign in, or your PIN isn't working
Your password signs you in to Roux Roster. Your PIN is only for the kiosk. Reset a forgotten password from the sign-in page. A locked PIN is cleared when an Admin resets it or when you set a new PIN in My Roster.
Xero says it needs reconnecting
Xero has stopped accepting Roux Roster's connection to your Xero organisation. An Admin clicks Allow in Settings › Integrations and approves access in Xero. Your matches and mappings are kept. Don't click Disconnect.